FAQs

1. How do I place an order?

• Choose the product(s) you would like to order by selecting the correct size and clicking 'Add to Cart. When you have finished adding items to your bag, proceed to the checkout and use one of the relevant checkout options. 
• Returning Customers: Log into your account using your email address and password. 
• New Customers: Register yourself by entering your email address and a password of your choice. Simply follow the instructions to complete your secure online payment. If you are experiencing any problem whilst trying to place an order with us, please contact us with our Customer Service team to offer assistance.

2. Why do I need to register to shop?

• We advise that registering with us is beneficial, not only will you be able to take advantage of our special offers and discounts but you can also keep track of your order from confirmation to delivery. 

3. How long will it take to get my order?

• It's coming, we promise! We ship orders on Mondays - Saturdays, during office hours only, and we don't operate on public holidays. 
• We always aim to post your order as quickly as possible (usually within 48 hours) but there might be some delays – especially after an order has been shipped! Your patience is appreciated.

4. What do I do if I have forgotten my password?

• You can request a password reminder by clicking on 'Forget password' on the My Account page after entering your email address
• You should receive an email with a link to reset your password.

5. Can I cancel my order?

• When orders are placed on our website they are processed and dispatched very quickly.
• Unfortunately once the order has been confirmed we are unable to amend or cancel as our orders are dispatched very quickly. You will need to return the order in full for a refund.

6. I have received an incorrect item in my order, what do I do?

• We aim to get your order right every time but we do occasionally make mistakes. If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and size in stock. 
• In such a scenario, please inform us via email: info@dominance.pk (or) call us at: 0324-4449440, we will gladly look into it for a quick resolution. 

7. There is an item missing from my order.

• Sometimes an item can be missing from your parcel but all our parcels are carefully checked before they leave us. 
• If an item is missing, please contact us via email: info@dominance.pk (or) call us at: 0324-4449440. We will then investigate which may take us a few days and if necessary, arrange for the item to be sent again. 

8. How long will my order take to arrive?

• Delivery normally takes 3-5 working days and you’ll have your parcel.

9. My order hasn't arrived within the specified delivery time.

• We always aim to deliver your parcel within the time frame. Unfortunately, sometimes orders can be delayed within the courier network and this could be for a number of reasons like public holidays, bad weather, or customs delays for international orders. 
• If you experience a delay with your delivery please contact the Customer Service department and we will begin an investigation to locate your order and provide tracking if available. Please allow 7 working days for these investigations to be completed.

10. How can I find items I want on the website?

• Simply click on a category at the top of the screen, then choose a sub-category and browse the collection. 
• Alternatively, use the 'search' link on the website and type in the product code or a description of the item you are looking for.

11. Will I receive the same product that I see in the photo?

• Yes, the same product will be dispatched as seen. However, slight changes may occur in the final product due to the lighting used in the photography.

12. How can I be sure that I’ve made my purchase correctly?

• Once you have placed your order, you will receive a confirmation email. if you do not receive an email, contact our customer service via email at: info@dominance.pk (or) call us at: 0324-4449440

13. Can I remove items from my order?

• Yes. You can delete any unwanted items from your shopping bag as long you haven’t placed your order.

14. what should I do if I receive a faulty item?

• We only sell items in perfect condition, in the rare event of receiving a faulty item, you can contact our customer service via email at: info@dominance.pk (or) call us at: 0324-4449440

15. How can I contact the customer service department?

• You can share any queries or comments to our customer service via email at: info@dominance.pk (or) call us at: 0324-4449440

16. Is it possible to receive regular information via email about meme’s latest new products and offers?

• Yes, by simply inserting your email address at the footer of our website in the Newsletter section, you will receive information on DOMINANCE's latest products, look-book, and events.